Refund & cancellation

Last updated: 1 March 2026

Scope

This policy applies to attendance reporting engagements, session fill analysis, journey summaries, and executive briefing packs commissioned from Synaplatticepoint Co., Ltd. It does not cover physical merchandise or software subscriptions, which we do not sell on this site.

Eligibility & timeframe

Refund requests must be sent in writing to info@synaplatticepoint.click within 14 days of the event that triggers the request (cancellation notice, delivery dispute, or invoice date, as applicable).

Deposits

A deposit reserved to hold analyst time around your event dates is refundable in full if you cancel more than 21 days before the agreed start of data intake. Cancellations inside 21 days forfeit the deposit unless we successfully reassign that reserved window to another client.

Full or partial refunds

• Full refund of fees paid (excluding a forfeited deposit where applicable) if we cancel the engagement for reasons within our control before substantial work begins.
• Partial refund if work has started—such as intake review or draft charts—but delivery cannot be completed. The retained portion reflects hours already performed, documented in writing.
• No refund for completed final packs accepted by the client, or for change requests after the included revision round unless a new paid scope is agreed.

Non-refundable items

Third-party venue access fees you arrange directly, and optional in-person briefing travel costs already incurred with your approval, are non-refundable.

Rescheduling & no-shows

You may reschedule an engagement once without penalty if notice arrives at least 14 days before intake begins and our calendar allows. Briefing calls missed without 24 hours’ notice may be counted against scheduled hours.

Work already started

Once we have cleaned source files or produced draft charts, cancellation triggers a partial settlement based on completed stages rather than a full refund.

Process & timing

Approved refunds are processed to the original payment method within 14 business days of written approval. We confirm the amount and method by email.

Contact

Refund requests: info@synaplatticepoint.click · 024542668 · Street: 93 Gp 15 Phetkasem; City: Phasi Charoen; State/province/area: Bangkok; Zip code: 10160; Country calling code: +66; Country: Thailand.